A full refund will be issued to the purchaser for merchandise returned within 10 days of receipt of merchandise. Store credit only will be issued to the purchaser for merchandise returned within 30 days of receipt of merchandise.
Only merchandise purchased from On The Rocks Jewelry will be accepted for return. No credit will be issued for "as is" or sale merchandise, engraved merchandise, special order merchandise or out of stock merchandise. We will notify you by e-mail or phone call within two business days if your order is out of stock.
Merchandise must be returned to:
On The Rocks Jewelry, 41 E 1st St., Sheridan, WY 82801
Only the original purchaser may obtain a refund or credit card credit when the merchandise is in its original condition, and is unaltered in any way. A check will be issued for all cash refunds. All credit card refunds will be given in the form of the original payment. All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount. All credits or refunds will be issued less shipping and handling.
A Registry store credit shall be applied only to the cost of the merchandise and tax. Shipping is not included in the store credit issued. The original shipping cost will be applied to the new order.
Return Policy for Rings
Only rings that are in-stock (non-floor samples) and that are standard sizes for women (sizes 4 1/2 - 7 1/2) or men (sizes 8 - 12) are applicable for our standard Return Policy. All other rings are non-returnable and non-refundable.
There are no returns on diamond purchases. Notwithstanding, in accordance with our Upgrade Policy (see below) we will give an exchange for a diamond originally purchased from On The Rocks Jewelry, Inc. of equal or greater value.
Diamond Upgrade Policy:
On The Rocks Jewelry is dedicated to ensuring your satisfaction. We understand that there is no other ring that will ever replace the first in your memories, but should you wish to purchase a diamond that is even one dollar more than your original On The Rocks Jewelry purchase, we will credit the full price of the first diamond toward your purchase of another.